Billing, Subscriptions & Support Policies
Managing membership billing, invoices, cancellations, refund policies, and tracking support tickets on ISA-SC.
Managing Subscriptions, Payment Methods & Invoices
Update payment methods, download invoices, and switch between monthly and annual billing inside the State Directory dashboard (/account) or the InCompaz+ Client Portal.
3 min read · updated 2026-10-29
Cancellations, Renewals & Service Marketplace Refund Policies
Cancel recurring subscriptions before the next renewal; custom editorial and True North Grid media reservations are non-refundable after checkout; publisher make-goods under the Master Terms.
4 min read · updated 2026-10-25
How to Submit & Track a Support Ticket on the ISA Support Center
Create a support login on /auth, submit on /contact, track replies on /tickets, and reach Live Chat Mon–Fri 9 AM–5 PM MT (typical reply within 1 business day / 24–48 hours).
3 min read · updated 2026-10-30
Managing Subscriptions, Payment Methods & Invoices
Update payment methods, download invoices, and switch between monthly and annual billing inside the State Directory dashboard (/account) or the InCompaz+ Client Portal.
Sign in and open the State Directory dashboard at /account, or the InCompaz+ Client Portal, to manage your billing.
Update your payment method, add or replace a card, and set the default card used for renewals from the Billing section.
Download past invoices anytime from the Invoices tab for your records or reimbursement.
Switch between monthly and annual billing from plan settings — annual typically saves versus month-to-month and locks in your rate.