Billing, Subscriptions & Support Policies
Managing membership billing, invoices, cancellations, refund policies, and tracking support tickets on ISA-SC.
Managing Subscriptions, Payment Methods & Invoices
Update payment methods, download invoices, and switch between monthly and annual billing inside the State Directory dashboard (/account) or the InCompaz+ Client Portal.
3 min read · updated 2026-10-29
Cancellations, Renewals & Service Marketplace Refund Policies
Cancel recurring subscriptions before the next renewal; custom editorial and True North Grid media reservations are non-refundable after checkout; publisher make-goods under the Master Terms.
4 min read · updated 2026-10-25
How to Submit & Track a Support Ticket on the ISA Support Center
Create a support login on /auth, submit on /contact, track replies on /tickets, and reach Live Chat Mon–Fri 9 AM–5 PM MT (typical reply within 1 business day / 24–48 hours).
3 min read · updated 2026-10-30
How to Submit & Track a Support Ticket on the ISA Support Center
Create a support login on /auth, submit on /contact, track replies on /tickets, and reach Live Chat Mon–Fri 9 AM–5 PM MT (typical reply within 1 business day / 24–48 hours).
Create a support login at /auth if you don't already have one — use the email tied to your ISA accounts so your tickets link correctly.
Submit a ticket from /contact, choosing the category that best matches your issue so it routes to the right team.
Track replies and update your tickets any time at /tickets, where you can reply and close open tickets.
For real-time help, open Live Chat during business hours: Monday–Friday, 9:00 AM–5:00 PM MT. Typical response is within 1 business day (24–48 hours).