Billing, Subscriptions & Support Policies
Managing membership billing, invoices, cancellations, refund policies, and tracking support tickets on ISA-SC.
Managing Subscriptions, Payment Methods & Invoices
Update payment methods, download invoices, and switch between monthly and annual billing inside the State Directory dashboard (/account) or the InCompaz+ Client Portal.
3 min read · updated 2026-10-29
Cancellations, Renewals & Service Marketplace Refund Policies
Cancel recurring subscriptions before the next renewal; custom editorial and True North Grid media reservations are non-refundable after checkout; publisher make-goods under the Master Terms.
4 min read · updated 2026-10-25
How to Submit & Track a Support Ticket on the ISA Support Center
Create a support login on /auth, submit on /contact, track replies on /tickets, and reach Live Chat Mon–Fri 9 AM–5 PM MT (typical reply within 1 business day / 24–48 hours).
3 min read · updated 2026-10-30
Cancellations, Renewals & Service Marketplace Refund Policies
Cancel recurring subscriptions before the next renewal; custom editorial and True North Grid media reservations are non-refundable after checkout; publisher make-goods under the Master Terms.
Recurring subscriptions can be canceled at any time before the next renewal date from your billing settings — you keep access through the end of the paid period.
Custom editorial content orders and True North Grid media reservations are non-refundable once checkout is completed, because creative work and media inventory are committed immediately.
Publisher make-good protections apply for delivery or performance issues, as described in the Master Terms of Use.
Review the full Master Terms of Use at https://instatearts.com/about/terms-of-use/ for the authoritative policy language.