Billing, Subscriptions & Support Policies

Managing Subscriptions, Payment Methods & Invoices

Update payment methods, download invoices, and switch between monthly and annual billing inside the State Directory dashboard (/account) or the InCompaz+ Client Portal.

3 min read · updated 2026-10-29

Cancellations, Renewals & Service Marketplace Refund Policies

Cancel recurring subscriptions before the next renewal; custom editorial and True North Grid media reservations are non-refundable after checkout; publisher make-goods under the Master Terms.

4 min read · updated 2026-10-25

How to Submit & Track a Support Ticket on the ISA Support Center

Create a support login on /auth, submit on /contact, track replies on /tickets, and reach Live Chat Mon–Fri 9 AM–5 PM MT (typical reply within 1 business day / 24–48 hours).

3 min read · updated 2026-10-30